1. Eligibility for Refunds
Refunds are only applicable in the following cases:
- The product received is damaged, defective, or incorrect.
- The return request is raised within 48 hours of delivery (as per our Returns Policy).
- The item is unused, unworn, and in original packaging with all tags, certificates, and invoices intact.
- The returned item passes our quality inspection after being received.
Refunds are not applicable for:
- Earrings (for hygiene reasons)
- Customized & Personalized Jewellery (including engraved or made-to-order items)
- Discounted or Final Sale Items
- Gift Cards or Promotional Items
- Orders returned due to incorrect or incomplete shipping details provided by the customer
2. Refund Process
To initiate a refund request:
- Raise a Request: Email customerconnect@sujhal.com within 48 hours of delivery.
- Provide Proof: Share clear images/videos of the product and packaging for verification.
- Approval & Pickup: If approved, we will arrange a secure pickup through our logistics partner.
- Inspection & Approval: Once received, the item will undergo a quality check.
- If approved, the refund will be processed within 7-10 business days.
- If rejected, the item will be sent back to you.
3. Refund Method & Processing Time
- Prepaid Orders: Refunds will be processed to the original payment method within 7-10 business days after approval.
- Cash on Delivery (COD) Orders: Refunds will be processed as store credit or a bank transfer (bank details must be provided).
- Store Credit Option: If preferred, you may opt for store credit instead of a refund, which will be issued within 48 hours of approval. Store credit shall be valid for a period of 90 days from the date of store credit being applied to your account. Beyond 90 days, all store credits shall expire.
- Shipping & COD Charges are Non-Refundable: Only the product value will be refunded.
4. Cancellations & Refunds
- Orders cannot be cancelled or modified once shipped.
- Refunds for cancellations are processed only if the cancellation request is made before the order is dispatched.
- Customized orders cannot be canceled once production has begun.
5. Refund Denial & Disputes
Refunds will be denied if:
- The returned item fails quality inspection (used, damaged, or missing parts).
- The request is raised beyond the 48-hour window.
- The reason for return does not comply with our policy.
In case of disputes, our decision will be final and binding.
6. Contact Us
For refund-related queries, reach out to:
Email: customerconnect@sujhal.com