Returns & Exchange Policy – Sujhal Retail Pvt Ltd

Returns & Exchange Policy

1. Eligibility for Returns & Exchanges

We take great care in crafting and delivering our jewellery. However, if you receive a defective or incorrect item, we are happy to assist you.

Returns/Exchanges are eligible only if:

  • The item received is damaged, defective, or incorrect.
  • A return request is raised within 48 hours of delivery.
  • The item is unused, unworn, and in original packaging with tags, certificates, and invoices intact.
  • The product is not a non-returnable category (see Section 2).

2. Non-Returnable & Non-Exchangeable Items

For hygiene and customization reasons, the following items cannot be returned or exchanged:

  • Personalized & Custom-Made Jewellery (engraved, bespoke designs, etc.)
  • Earrings (for hygiene reasons)
  • Discounted or Final Sale Items

3. Return & Exchange Process

To initiate a return or exchange:

  1. Raise a Request: Contact us at customerconnect@sujhal.com within 48 hours of receiving the order.
  2. Provide Proof: Share clear images/videos of the product and packaging to verify eligibility.
  3. Approval & Pickup: If approved, we will arrange a secure pickup through our logistics partner.
  4. Inspection & Processing: Once received, the product will undergo a quality check.
    • If approved, replacement/refund will be processed. We uphold a clear no exchange policy. Replacement shall only be applicable if you have received damaged products. For damaged products, where replacement is applicable, we shall repair the product in 10-15 business days as processing time. Further, the product shall be delivered back to you in 7-10 business days after repair and processing. In case, the product cannot be replaced, we shall initiate a refund or provide store credit of the same amount. Refer to the refund policy for refunds.
    • If rejected, the item will be sent back to you.

4. Refunds & Processing Time

  • Refunds are issued only in case of defective or incorrect items and are processed to the original payment method within 7-10 business days after approval and receipt of products.
  • For COD orders, refunds will be processed as store credit or bank transfer. Store credit shall be valid for a period of 90 days from the date of store credit being applied to your account. Beyond 90 days, all store credits shall expire.
  • Shipping & COD charges are non-refundable.

5. Exchange Policy

  • We adhere to a strict No Exchange Policy. Goods once sold cannot be exchanged. Products can be returned if applicable under Returns Policy (see Section 1).

6. Cancellations & Modifications

  • Orders cannot be cancelled or modified once shipped.
  • Customized orders cannot be cancelled once production has begun.

7. Damaged Shipments

If your order arrives damaged:

  • Do not accept the package.
  • Take clear photos/videos and contact us immediately at customerconnect@sujhal.com.
  • We will arrange for a replacement or refund after verification.

8. Disputes & Resolution

In case of any disputes, our team will work towards a fair resolution. Our decision will be final in such cases.

9. Contact Us

For any return/exchange-related queries, reach out to us at:

Email: customerconnect@sujhal.com