1. Eligibility for Returns & Exchanges
We take great care in crafting and delivering our jewellery. However, if you receive a defective or incorrect item, we are happy to assist you.
Returns/Exchanges are eligible only if:
- The item received is damaged, defective, or incorrect.
- A return request is raised within 48 hours of delivery.
- The item is unused, unworn, and in original packaging with tags, certificates, and invoices intact.
- The product is not a non-returnable category (see Section 2).
2. Non-Returnable & Non-Exchangeable Items
For hygiene and customization reasons, the following items cannot be returned or exchanged:
- Personalized & Custom-Made Jewellery (engraved, bespoke designs, etc.)
- Earrings (for hygiene reasons)
- Gift Cards or Promotional Items
- Discounted or Final Sale Items
3. Return & Exchange Process
To initiate a return or exchange:
- Raise a Request: Contact us at customerconnect@sujhal.com within 48 hours of receiving the order.
- Provide Proof: Share clear images/videos of the product and packaging to verify eligibility.
- Approval & Pickup: If approved, we will arrange a secure pickup through our logistics partner.
- Inspection & Processing: Once received, the product will undergo a quality check.
- If approved, exchange/replacement/refund will be processed.
- If rejected, the item will be sent back to you.
4. Refunds & Processing Time
- Refunds are issued only in case of defective or incorrect items and are processed to the original payment method within 7-10 business days after approval and receipt of products.
- For COD orders, refunds will be processed as store credit or bank transfer. Store credit shall be valid for a period of 90 days from the date of store credit being applied to your account. Beyond 90 days, all store credits shall expire.
- Shipping & COD charges are non-refundable.
5. Exchange Policy
- We adhere to a strict No Exchange Policy. Goods once sold cannot be exchanged. Products can be returned if applicable under Returns Policy (see Section 1).
6. Cancellations & Modifications
- Orders cannot be cancelled or modified once shipped.
- Customized orders cannot be cancelled once production has begun.
7. Damaged Shipments
If your order arrives damaged:
- Do not accept the package.
- Take clear photos/videos and contact us immediately at customerconnect@sujhal.com.
- We will arrange for a replacement or refund after verification.
8. Disputes & Resolution
In case of any disputes, our team will work towards a fair resolution. Our decision will be final in such cases.
9. Contact Us
For any return/exchange-related queries, reach out to us at:
Email: customerconnect@sujhal.com